Tag Archives: Waste Management Chico

I made a simple request of my new garbage hauler… only I was smart enough to cc WM rep and my city mangler…

15 Sep

Did you get your postcard?

Last week Recology sent postcards to all their soon-to-be former customers here in Chico, handing us over to the city’s new designated residential waste hauler, Waste Management.

Two weeks ahead of “Live” date, the public is finally properly noticed of this deal. But there’s nothing in this post card about pending rate hikes.

“Your new service provider will be Waste Management. They will communicate any potential service day changes, if applicable. Please continue to use your current containers for weekly service until your new provider is able to exchange them. If you have any questions regarding these changes, please contact your local WM office at cssacramento@wm.com “

So, now Sacramento is our “local WM office”?

I wanted to get a leg up on this thing, because I already got a sniff of the new rates – I have friends who live in Paradise, where a similar deal was cut years ago with their local hauler, Northern California Recycling and Waste. Right now, my 96 gallon Recology bin, shared by two families, costs me about $26 a month. I think this is a reasonable rate for weekly pick-up. In Paradise, my friends pay about same for a 35 gallon bin.

So I expect Chico rates to go up similarly, now that the precedent has been set. I wanted to switch to a smaller bin, and I wanted get a leg up, knowing how people are – some people are already aware, and they will also be queueing up for service changes. And, when the rest of the lemmings get their first bill, I predict a general landslide of service change requests.

Over the weekend I e-mailed the address on the postcard, but here’s the thing: I cc’d Chico City manager Mark Orme, mark.orme@chicoca.gov, and the Chico WM rep who has been attending the franchise meetings, Ryan West – rwest1@wm.com

I also asked to opt out of the yard waste bin – which the agreement says is required, and which will be an extra charge.  

I’ve been having a “live” conversation with  Orme and West for a few months now, and West told me I could opt out of the yard waste bin.

“Exemptions will be allowed for customers residing in an HOA, Mobile Home Park or other maintained community where yard waste service is already provided or where lack of room at the residence does not allow space for the third cart.  These customers may choose not to participate in yard waste service and receive a $5.79  reduction in their monthly rate.”

We  share property and trash service, for which we pay,  with our tenants. My husband and I have always provided landscape and trash service for our rentals because that’s just the best way to make sure your properties are maintained.  We have bigger yards, compared to the new standard, with lots of trees and shrubberies. One morning’s work would stuff their little 56 gallon yard bin so full I wouldn’t be able to get it down the driveway.  We mulch the small stuff and take the bigger stuff to the city-owned compost facility on Cohasset. I think it’s about $5 – 8 a pick-up truck load, and we go a few times a year. Why would we want one of their pathetic little bins? Why would I want a third truck stopping in front of my house – I thought the whole idea was to get some of these trucks off our streets?

Besides, Neal Road Landfill manager Bill Mannell once told a gathering of the city Sustainability Task Force that customers typically use their yard waste and recycling bins as back up trash bins. I don’t know if that ‘s true, and I don’t want to find out.

I mailed off my simple request, on Sunday, and was shocked to get an almost immediate response from Orme.

Ms. Sumner,

Thank you for your e-mail.  You’ve included WM on this e-mail, which is the correct recipient and who will follow-up with you on this request.  I hope you have a wonderful Sunday. 

Sincerely,

Mark

I had to answer him that he’d been cc’d to keep him in the conversation, no need to respond on Sunday. He responded again to tell me he understood – I worry about this guy, he should be spending more time with that little boy he brings to meetings on occasion.

But I thanked him, telling him, “we’ll see how long it  takes Waste Management to respond…”

Well, Ryan West got back to me the next day,

“Thank you for your email.  We will be happy to make the requested adjustments to your account before we create it.  Can I ask you to verify the service address in question?”

His response was followed up by a staffer who wanted to “clarify” the information I had given him.  I felt confident my needs would be met, absolutely spoiled with all the attention!

And then I got another e-mail on Wednesday. It cut-and-paste weird.

Hello Juanita,

Thank you for contacting Waste Management about your account. Certainly, once the account is switched over automatically after 10/1/2017, please contact us so we can update the changes you requested.

If you have any additional questions or concerns, do not hesitate to reply to this email or contact us through Waste Management live chat at http://www.wm.com.

Thank you again for contacting Waste Management. We truly appreciate your business and allowing us to meet your waste service needs.

Jose Luis

Waste Management Customer Service

So, there’s my official response from Waste Management, from the address all the other customers were given – “once the account is switched over…”

So here’s my advice – any problems you have with Waste Management, even simple requests,  cc mark.orme@chicoca.gov and Ryan West at rwest1@wm.com

And remember, the Early Bird who cc’s the appropriate people will get the worm.

The new trash deal is going to stink

14 Aug

Tomorrow Chico City Council will finalize the trash deal. I’ve read and commented on it for years now, this latest draft still has a lot of problems.

  • they will require everybody to pay for a yard waste bin
  • if bins are damaged, including graffitti, more than once, the customer is on the hook for the replacement of the bin – no prices included, we have to wait til our bin is damaged to find out
  • no rates published, but Waste Management is allowed to raise our rates at will with the CPI

Right now my family pays about $25 for a 96 gallon bin which we share with our tenants. Nobody would tell me what the new rates would be, but I’ve checked in other towns – we should expect to pay $25 for a 35 gallon bin under the new deal, so the bigger bins will be closer to $35 and $50 a month. Plus the additional whatever for the yard waste bin. Recycling will also be required, but free. 

I’ve howled about this deal, which former mayor Mark Sorensen called a “trash tax.” I don’t think the public will pay attention until they get their new bills. We’ll see what kind of stink rises up over Chico when people find out, trash service will not be mandatory under this  deal, just a lot more expensive!

Hi Council,

I just wanted a few last words before you hit us with  the trash tax.

I won’t pay for a yard waste bin I don’t need. I’ve got rentals, I do my own yard work and hauling, I pay to take the stuff to the green waste facility on Cohasset, so I shouldn’t have to pay for yard waste bins for tenants who don’t do any yard work.   Besides, why should I have to have a third truck stop in front of my property, every week?

Also, they should have to tell us how much these bins cost, UP FRONT, if they are going to require us to replace them when they get damaged/tagged. That also makes the yard waste bin a liability I don’t need.

Waste Management should also have a rate schedule on their website that is good for a year. When I tried to sign up for Waste Management earlier this year, the dispatcher gave me old rates, and told me she had no idea what the rates would be when the franchise takes effect in October. That’s called “bait and switch”.

Thank you  for your anticipated cooperation – Juanita Sumner, Chico


 

Garbage deal stalled, city will give no details

11 Jul

City Mangler Mark Orme told us at the Local Government Committee meeting a couple of months ago that he would have a franchise deal with one or both garbage haulers “rolled out” by July. I expected the worst – a notice that I would be required to use Waste Management. My experience with Waste Management, both as a customer and a neighbor of customers, has SUCKED.

When the county rolled their deal out in the unincorporated areas, they got two weeks of phone calls, “off the hook”, according to CAO Paul Hahn – complaints about Waste Management, their lousy service, and their excessive new rates. Hahn was clear – the rates were for the county dump, which is starving for lack of business. But he had tried to get better service, and expressed frustration about trying to deal with WM corporate headquarters, located in New Mexico. He said they had no local office – oh, did he just find that out?  They were as rude to him as they were to the customers who were ringing phones “off the hook.” 

After this warning from Hahn, I’m assuming Orme has taken a new, more cautious approach in the city’s franchise talks, because I just got three-month bills on all my garbage accounts from Recology. When I e-mailed the city to ask about it, Linda Herman said, “As far as I know the consultant is still in negotiations with the haulers.  Once that is over, the decision to franchise will still have to go to the City Council and even if it is approved, the haulers would probably need several months to order containers, notify customers etc.  So there is no way that this will happen before September.”

Well, good. It better be an improvement over the county mess, or Orme will have some explaining to do. I’ll try to keep you posted. It’s frustrating to me how they expect to keep us in the dark until they decide to stick it to us. They didn’t learn that lesson from the county.