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I made a simple request of my new garbage hauler… only I was smart enough to cc WM rep and my city mangler…

15 Sep

Did you get your postcard?

Last week Recology sent postcards to all their soon-to-be former customers here in Chico, handing us over to the city’s new designated residential waste hauler, Waste Management.

Two weeks ahead of “Live” date, the public is finally properly noticed of this deal. But there’s nothing in this post card about pending rate hikes.

“Your new service provider will be Waste Management. They will communicate any potential service day changes, if applicable. Please continue to use your current containers for weekly service until your new provider is able to exchange them. If you have any questions regarding these changes, please contact your local WM office at cssacramento@wm.com “

So, now Sacramento is our “local WM office”?

I wanted to get a leg up on this thing, because I already got a sniff of the new rates – I have friends who live in Paradise, where a similar deal was cut years ago with their local hauler, Northern California Recycling and Waste. Right now, my 96 gallon Recology bin, shared by two families, costs me about $26 a month. I think this is a reasonable rate for weekly pick-up. In Paradise, my friends pay about same for a 35 gallon bin.

So I expect Chico rates to go up similarly, now that the precedent has been set. I wanted to switch to a smaller bin, and I wanted get a leg up, knowing how people are – some people are already aware, and they will also be queueing up for service changes. And, when the rest of the lemmings get their first bill, I predict a general landslide of service change requests.

Over the weekend I e-mailed the address on the postcard, but here’s the thing: I cc’d Chico City manager Mark Orme, mark.orme@chicoca.gov, and the Chico WM rep who has been attending the franchise meetings, Ryan West – rwest1@wm.com

I also asked to opt out of the yard waste bin – which the agreement says is required, and which will be an extra charge.  

I’ve been having a “live” conversation with  Orme and West for a few months now, and West told me I could opt out of the yard waste bin.

“Exemptions will be allowed for customers residing in an HOA, Mobile Home Park or other maintained community where yard waste service is already provided or where lack of room at the residence does not allow space for the third cart.  These customers may choose not to participate in yard waste service and receive a $5.79  reduction in their monthly rate.”

We  share property and trash service, for which we pay,  with our tenants. My husband and I have always provided landscape and trash service for our rentals because that’s just the best way to make sure your properties are maintained.  We have bigger yards, compared to the new standard, with lots of trees and shrubberies. One morning’s work would stuff their little 56 gallon yard bin so full I wouldn’t be able to get it down the driveway.  We mulch the small stuff and take the bigger stuff to the city-owned compost facility on Cohasset. I think it’s about $5 – 8 a pick-up truck load, and we go a few times a year. Why would we want one of their pathetic little bins? Why would I want a third truck stopping in front of my house – I thought the whole idea was to get some of these trucks off our streets?

Besides, Neal Road Landfill manager Bill Mannell once told a gathering of the city Sustainability Task Force that customers typically use their yard waste and recycling bins as back up trash bins. I don’t know if that ‘s true, and I don’t want to find out.

I mailed off my simple request, on Sunday, and was shocked to get an almost immediate response from Orme.

Ms. Sumner,

Thank you for your e-mail.  You’ve included WM on this e-mail, which is the correct recipient and who will follow-up with you on this request.  I hope you have a wonderful Sunday. 

Sincerely,

Mark

I had to answer him that he’d been cc’d to keep him in the conversation, no need to respond on Sunday. He responded again to tell me he understood – I worry about this guy, he should be spending more time with that little boy he brings to meetings on occasion.

But I thanked him, telling him, “we’ll see how long it  takes Waste Management to respond…”

Well, Ryan West got back to me the next day,

“Thank you for your email.  We will be happy to make the requested adjustments to your account before we create it.  Can I ask you to verify the service address in question?”

His response was followed up by a staffer who wanted to “clarify” the information I had given him.  I felt confident my needs would be met, absolutely spoiled with all the attention!

And then I got another e-mail on Wednesday. It cut-and-paste weird.

Hello Juanita,

Thank you for contacting Waste Management about your account. Certainly, once the account is switched over automatically after 10/1/2017, please contact us so we can update the changes you requested.

If you have any additional questions or concerns, do not hesitate to reply to this email or contact us through Waste Management live chat at http://www.wm.com.

Thank you again for contacting Waste Management. We truly appreciate your business and allowing us to meet your waste service needs.

Jose Luis

Waste Management Customer Service

So, there’s my official response from Waste Management, from the address all the other customers were given – “once the account is switched over…”

So here’s my advice – any problems you have with Waste Management, even simple requests,  cc mark.orme@chicoca.gov and Ryan West at rwest1@wm.com

And remember, the Early Bird who cc’s the appropriate people will get the worm.

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Time to ring their phones “off the hook” about the trash deal – city manager’s office, (530) 896 – 7200. Ask them why this rate increase wasn’t handled like PG&E and Cal Water rate increases.

11 Sep

I followed the advice of my fellows, Jim and Bob, and wrote the following e-mail to City Mangler Mark Orme and my 3rd District Supervisor Maureen Kirk, and cc’d city attorney Vince Ewing cause I have some questions of a legal nature. 

Good Monday Morning Mr. Orme,   Supervisor Kirk, and Mr. Ewing,

Have either of you seen this Chicoosity Facebook page? (linked  below) Scroll down to the garbage franchise conversation.

Like I told both of you, the public needed to be better informed of this city trash deal, given the lesson that should have been learned when the county rolled their deal out.  Remember what Mr. Hahn said – “phones rang off the hook with complaints for two weeks…”  I see people are just as mad about the city deal – wait until they get their new bills!

Something I realized recently – when PG&E and Cal Water raise rates, they put notices in their bills, a year ahead, and there are public hearings.  Why wasn’t that done with this trash deal? Why didn’t Recology or Waste Management make any attempt to notice customers more than two weeks ahead of roll-out? I just got my postcard on Friday (9/8/17). Why didn’t the city notice customers and hold public hearings?

Those are not  rhetorical questions, so I cc’d Mr. Ewing, maybe he can answer. 

Here’s the link to that facebook page – thanks, at your convenience, for an answer to my questions.  — Juanita Sumner

https://www.facebook.com/groups/chicoosity/

As I was reading that over, I realized, people called the county. You can reach city manager Mark Orme’s office at (530) 896 – 7200.  Be really polite, his underlings don’t get paid as much as he does. He won’t answer your call, but he’ll know about it. 

Make those phone lines dance People!

 

The new trash deal is going to stink

14 Aug

Tomorrow Chico City Council will finalize the trash deal. I’ve read and commented on it for years now, this latest draft still has a lot of problems.

  • they will require everybody to pay for a yard waste bin
  • if bins are damaged, including graffitti, more than once, the customer is on the hook for the replacement of the bin – no prices included, we have to wait til our bin is damaged to find out
  • no rates published, but Waste Management is allowed to raise our rates at will with the CPI

Right now my family pays about $25 for a 96 gallon bin which we share with our tenants. Nobody would tell me what the new rates would be, but I’ve checked in other towns – we should expect to pay $25 for a 35 gallon bin under the new deal, so the bigger bins will be closer to $35 and $50 a month. Plus the additional whatever for the yard waste bin. Recycling will also be required, but free. 

I’ve howled about this deal, which former mayor Mark Sorensen called a “trash tax.” I don’t think the public will pay attention until they get their new bills. We’ll see what kind of stink rises up over Chico when people find out, trash service will not be mandatory under this  deal, just a lot more expensive!

Hi Council,

I just wanted a few last words before you hit us with  the trash tax.

I won’t pay for a yard waste bin I don’t need. I’ve got rentals, I do my own yard work and hauling, I pay to take the stuff to the green waste facility on Cohasset, so I shouldn’t have to pay for yard waste bins for tenants who don’t do any yard work.   Besides, why should I have to have a third truck stop in front of my property, every week?

Also, they should have to tell us how much these bins cost, UP FRONT, if they are going to require us to replace them when they get damaged/tagged. That also makes the yard waste bin a liability I don’t need.

Waste Management should also have a rate schedule on their website that is good for a year. When I tried to sign up for Waste Management earlier this year, the dispatcher gave me old rates, and told me she had no idea what the rates would be when the franchise takes effect in October. That’s called “bait and switch”.

Thank you  for your anticipated cooperation – Juanita Sumner, Chico


 

You heard it in the Enterprise Record: “Chico Government Can’t Be Trusted with Tax Increase”

22 Jul

I wrote a letter to the paper in response to Stephanie Taber’s suggestion of raising sales tax to support salaries and benefits Downtown, it ran yesterday, now it’s gone! You have to know it was there and search it! How LOW will they GO?

That’s how Dave Little treats people he doesn’t agree with, he just squelches their letters.  He’s a very “Little” man, his testicles have to be put in the microwave every morning.

So, I ain’t proud – here’s the link:

http://www.chicoer.com/opinion/20170720/letter-chico-government-cant-be-trusted-with-tax-increase

And here’s the letter:

A letter writer has suggested a sales tax increase to “fix a couple of major roads a year”.   

Chico has reached financial crisis because of employee overcompensation.  In 2013,  third-party auditors found a $15 million deficit. Council cut workers and services, while raising management compensation to unprecedented levels. By October of 2016 we were one of six cities in California being investigated for fraud, having exhausted our emergency fund and outspent revenues for six years.. We are still on the state’s “watch list”.  

To avoid further audit, staff cooked up an “aggressive” repayment plan, purporting to raise employees’ share of compensation costs. But the increased shares came with salary increases that more than covered the new CalPERS shares.  According to publicpay.gov, the city now has a $180 million deficit and will soon be paying more than a million a year to beat it down. 

According to California Policy Center, “As Chico recovers, new development projects have been downsized to reflect the city’s long-term financial reality.”   Staff has spent all the money on management pensions and benefits, there’s no money left for road base, asphalt, or  qualified workers needed to fix the roads. 

Proponents of a tax increase measure say the money will be dedicated to the roads – don’t believe it. Staff has instituted a “fund allocation” policy – they move money from one fund to another like peas under walnut shells. 

Juanita Sumner, Chico CA

 

It’s sad to me that we have such poor media here, Dick Little and Melissa Dogtree are just government shills. We have a council that plays lackey to the staffers who are ripping us off because all but one member of our council either get public  pensions or are married to one. 

Lou Binninger: The Pension Heist

14 Jul

Here’s a must-read:

http://territorialdispatch.biz/component/edocman/?task=document.viewdoc&id=337&Itemid=0

Cities  going broke paying down pension debt, CalPERS investments based on bribery, a scandal that led to the suicide of one CalPERS official. 

The city of Chico agrees to contracts with public employees stipulating all employees must pay union dues whether or not they want to be in the union. The city also agrees to collective bargaining. The unions are the biggest donors in every local election.  These problems could be solved with city ordinances. 

Think about it.

Local Government Committee offering free city sewer lines to county dwellers, talking about hiring a homeless coordinator to bring in federal funding, and how to cover Station 42 – May 3, City Hall, 3:30 pm

27 Apr

One of the best meetings to  attend, to get an overview of both city and county business and stuff that will be on future council and supervisor agendas is the Local Governments Committee. These are held four times a year and cover issues that will affect your lifestyle.

The next meeting is Wednesday, May 3, here’s the agenda:

http://www.ci.chico.ca.us/document_library/minutes_agendas/Local%20government%20commission/5-3-17LGCAgendaPacket.pdf

Attached to Wednesday’s agenda you will also find the minutes from the February meeting, be sure to read those. Having attended these meetings and then read the minutes taken by the clerk and approved by the board, I find attendance is better – the minutes are often lacking, don’t tell everything.  But they’re better than nothing. 

You’ll find, the city is laying free sewer pipe for a new subdivision in the county.  That’s inappropriate, as far as I’m concerned, but they’re desperate to get people to hook up to sewer since they expanded the sewer plant.

Yeah, I was wrong about the sewer plant being at capacity. That was several years ago, I found notes for a more recent meeting.  Yes, according to the sewer plant manager and ass city manager Chris Constantin, the city spent millions expanding the sewer plant and then the economy took a dump. This was December 2015. The economy has  rebounded somewhat, but the sewer plant is still starving. The plant director urged the city to come up with new fees to pay for this stuff, while the city works manager is hooking people up to sewer as fast as he can. They laid free sewer pipe all over the city, and now they’re moving into the county.

But in my neighborhood, a neighbor whose house burned down is being held from rebuilding – they want him to pay the entire cost of having a sewer line laid down the easement alongside his house.  That seems weird – county dwellers in brand new houses get free sewer, but my long-time neighbor has to spend 10’s of thousands bringing the city sewer down an annexed driveway? 

That’s the kind of stuff you find out about when you attend these meetings.

Pay Attention!

 

Cal Watchdog: California’s utility companies have been involved in a power-plant building spree, even though Californians have significantly cut their electricity usage over the same time period. And they’re allowed to raise rates to cover the cost, whether we need these plants or not.

11 Feb

Thanks Bob for this article detailing the way power companies are allowed to operate against the best interests of the California ratepayer:

http://calwatchdog.com/2017/02/07/lack-competition-leading-costly-electricity-glut/

“Companies are granted an electricity monopoly for a particular region, then are guaranteed a hefty rate of return for the infrastructure investments they make.”

“This price system, critics say, results in unforeseen consequences. A recent investigative report found that California’s utility companies have been involved in a power-plant building spree, even though Californians have significantly cut their electricity usage over the same time period. In three years, the state is projected to be producing 21 percent more electricity than it needs, without counting the growth in rooftop-solar applications, reported the Los Angeles Times.”