Tag Archives: Ryan West Waste Management Chico

Time to mau-mau the flakcatchers – trash deal isn’t rolling out the way they promised

13 Oct

Over the last week or so I’ve noticed people have come to my blog with searches for information about the new garbage franchise deal the city of Chico cut with Waste Management. 

You know, I’ve been bitching about this deal, here and in the newspaper, since 2012. But, as I predicted, General Public – the guy who always has something better to do than pay attention – has not heard a word about it until he got a card from Waste Management about a week ago.

Friends of mine just told me, as if they were the first ones to figure it out – did I know the city had changed their waste hauler without their permission?! 

I watch the agendas, available here:

http://www.chico.ca.us/government/minutes_agendas.asp

I wish more of you would do same, instead of waiting until the bad stuff happens, and then bitching about it after it’s too late  to do anything.

I also got a card from Recology, my old carrier, with whom I have been, rentals and all, since about 2000, when I told Waste Management to stay the hell off my property.   I had never signed up for Waste Management willingly – they took my account forcibly from a guy named Tom – remember Tom’s Dispose-All? For whatever reason, the county showed Tom the door, and gave all his accounts to WM – then known as Butte County Dispose-All.

This whole story stinks of racketeering and cronyism. Ask Butte County Landfill manager Bill Mannell what trash company he ran before he got the job at Neal Road dump. 

My service from Waste Management was horrible, so I switched to Recology, and I never had a single complaint in 17 years. As soon as Waste Management took over two weeks ago, I had problems. 

I could have set my watch by  Recology – they came at almost exactly the same time every week. Especially the garbage truck – every Friday, 11:27 am. At that time I knew my recycling bin had already been emptied and I could go out and get my cans off the street. I also knew I didn’t have to leave my cans out the night before because Recology never came to my house before 7am, I had plenty of time to  take the cans out in the morning.

Why is this important? Well I found out yesterday, when I came home from the grocery store at exactly 2pm to find a  transient, at least 4 full drawstring waste bags  hanging from his shoulders, making a move on my still-full recycling bin.

He had just finished taking stuff out of my neighbor’s bin. I pulled my car alongside my can and told him to “get the fuck out of there NOW!”  He immediately put his hands up and walked.  Smart man – I had my hand on that can of Whoop-Ass, and I was about to open it on him. I’m from Glenn County, where people don’t let their mouth write a check their ass can’t cash.

About 40 minutes later, the WM truck showed up and emptied my bin. 

I had a restless night, wondering what kind of town this was getting tobe. So, this morning I wrote a note to Ryan West at Waste Management – that’s rwest1@wm.com.  I cc’d city manager Mark Orme and my just-for-now county supervisor Maureen “I’m moving to a Del Webb retirement community” Kirk:

Hi Ryan,
 

Yesterday we put our bins out by 6am as instructed by our new hauler, but when I came home from a trip to the store at exactly 2pm yesterday I found my recycling bin had not yet been picked up. And here’s just what I’ve predicted – as I pulled along the street toward my driveway a man came along with at least 4 full drawstring bags over his shoulders, went through my neighbor’s recycling bin pulling items out, and then  walked over to my bin and started to raise the lid.  I pulled my car alongside the bin and told him to “get the ‘f’ out of there!” He held his hands out and left.

The recycling truck didn’t show up until after 2:30.

I’m not a paid law enforcement officer, I shouldn’t have to encounter people like that at the end of my driveway.  My husband was worried that I confronted the guy when I told him about it. He’s afraid this person might have attacked me. My kids  and my tenant’s kids and all my neighbor’s kids play in their front yards – we should not have to worry about people like that in our neighborhood.

I never noticed this kind of brazen behavior in my neighborhood before, and I’m going to lay it on Waste Management.  Recology had both our bins picked up by noon, 1 pm at latest. I’m not willing to accept lesser service because of this deal.  We’ve been told we could expect the same service and more!

I’ll tell you one thing, I won’t be putting my recycling bins out at 6am anymore, and I’ll be cleaning anything of “value” out of them before I put them on the street. I’m going to make sure there’s not so much as a plastic water bottle in there anymore. It’s just an invitation to the bums into our neighborhoods, and then they help themselves to anything that ain’t nailed down. 

Thank you for listening to my complaint, I hope it’s the last. I included Mark and Maureen to keep them up on the bum problem, and because they both advocated for the trash franchises. 

Juanita Sumner

But it doesn’t end there! This morning when  my husband took our dog for the usual walk in the park, he found bins all along the street leading to the park that had been put out for pick-up yesterday morning, but were still full. At exactly 2:38 this afternoon, I heard the trucks picking them up. So, those recycling cans were out there for two days, for the convenience of the little army of the night.

When I heard the trucks, I took out my cell phone (because I was outside doing chores in my tenant’s yard) and I wrote them another note.

Furthermore,  trash and recycling bins left out [in my neighborhood] for collection yesterday morning where still full this morning and I just saw the WM truck coming through to get the recycling bins 5 minutes ago at 2:38. 
 
This is not acceptable. 
Juanita Sumner
 

I’m sorry – am I a harpy? Well that’s what it takes. 

Our public employees have taken our fair market system and played it like a fiddle for their own personal gain. Management promised us they’d use the franchise money to fix the streets, but you saw how quickly city manager Mark Orme tried to talk council into using the money to pay down the pension deficit.  Listen – that didn’t happen because many of you squealed about it, and there’s an election coming next year. 

They promised us we’d get all kinds of new services – according to the WM website, all that extra stuff also costs extra.

They threaten us with fines if our can lids are “propped open” – you mean, left open by bums rifling through for valuables while our cans sit in the street for 12 – 48 hours, waiting for pick-up?

They say we have to pay for damaged cans – given the way the trucks handle the bins, and then leave them standing halfway out in the street? 

They say we are responsible for graffiti on the cans, when we are expected to leave them out before 6 am without any assurance they’ll be picked up quickly?

So, yeah, we’re allowed to complain, please do so. 

 

 

 

I made a simple request of my new garbage hauler… only I was smart enough to cc WM rep and my city mangler…

15 Sep

Did you get your postcard?

Last week Recology sent postcards to all their soon-to-be former customers here in Chico, handing us over to the city’s new designated residential waste hauler, Waste Management.

Two weeks ahead of “Live” date, the public is finally properly noticed of this deal. But there’s nothing in this post card about pending rate hikes.

“Your new service provider will be Waste Management. They will communicate any potential service day changes, if applicable. Please continue to use your current containers for weekly service until your new provider is able to exchange them. If you have any questions regarding these changes, please contact your local WM office at cssacramento@wm.com “

So, now Sacramento is our “local WM office”?

I wanted to get a leg up on this thing, because I already got a sniff of the new rates – I have friends who live in Paradise, where a similar deal was cut years ago with their local hauler, Northern California Recycling and Waste. Right now, my 96 gallon Recology bin, shared by two families, costs me about $26 a month. I think this is a reasonable rate for weekly pick-up. In Paradise, my friends pay about same for a 35 gallon bin.

So I expect Chico rates to go up similarly, now that the precedent has been set. I wanted to switch to a smaller bin, and I wanted get a leg up, knowing how people are – some people are already aware, and they will also be queueing up for service changes. And, when the rest of the lemmings get their first bill, I predict a general landslide of service change requests.

Over the weekend I e-mailed the address on the postcard, but here’s the thing: I cc’d Chico City manager Mark Orme, mark.orme@chicoca.gov, and the Chico WM rep who has been attending the franchise meetings, Ryan West – rwest1@wm.com

I also asked to opt out of the yard waste bin – which the agreement says is required, and which will be an extra charge.  

I’ve been having a “live” conversation with  Orme and West for a few months now, and West told me I could opt out of the yard waste bin.

“Exemptions will be allowed for customers residing in an HOA, Mobile Home Park or other maintained community where yard waste service is already provided or where lack of room at the residence does not allow space for the third cart.  These customers may choose not to participate in yard waste service and receive a $5.79  reduction in their monthly rate.”

We  share property and trash service, for which we pay,  with our tenants. My husband and I have always provided landscape and trash service for our rentals because that’s just the best way to make sure your properties are maintained.  We have bigger yards, compared to the new standard, with lots of trees and shrubberies. One morning’s work would stuff their little 56 gallon yard bin so full I wouldn’t be able to get it down the driveway.  We mulch the small stuff and take the bigger stuff to the city-owned compost facility on Cohasset. I think it’s about $5 – 8 a pick-up truck load, and we go a few times a year. Why would we want one of their pathetic little bins? Why would I want a third truck stopping in front of my house – I thought the whole idea was to get some of these trucks off our streets?

Besides, Neal Road Landfill manager Bill Mannell once told a gathering of the city Sustainability Task Force that customers typically use their yard waste and recycling bins as back up trash bins. I don’t know if that ‘s true, and I don’t want to find out.

I mailed off my simple request, on Sunday, and was shocked to get an almost immediate response from Orme.

Ms. Sumner,

Thank you for your e-mail.  You’ve included WM on this e-mail, which is the correct recipient and who will follow-up with you on this request.  I hope you have a wonderful Sunday. 

Sincerely,

Mark

I had to answer him that he’d been cc’d to keep him in the conversation, no need to respond on Sunday. He responded again to tell me he understood – I worry about this guy, he should be spending more time with that little boy he brings to meetings on occasion.

But I thanked him, telling him, “we’ll see how long it  takes Waste Management to respond…”

Well, Ryan West got back to me the next day,

“Thank you for your email.  We will be happy to make the requested adjustments to your account before we create it.  Can I ask you to verify the service address in question?”

His response was followed up by a staffer who wanted to “clarify” the information I had given him.  I felt confident my needs would be met, absolutely spoiled with all the attention!

And then I got another e-mail on Wednesday. It cut-and-paste weird.

Hello Juanita,

Thank you for contacting Waste Management about your account. Certainly, once the account is switched over automatically after 10/1/2017, please contact us so we can update the changes you requested.

If you have any additional questions or concerns, do not hesitate to reply to this email or contact us through Waste Management live chat at http://www.wm.com.

Thank you again for contacting Waste Management. We truly appreciate your business and allowing us to meet your waste service needs.

Jose Luis

Waste Management Customer Service

So, there’s my official response from Waste Management, from the address all the other customers were given – “once the account is switched over…”

So here’s my advice – any problems you have with Waste Management, even simple requests,  cc mark.orme@chicoca.gov and Ryan West at rwest1@wm.com

And remember, the Early Bird who cc’s the appropriate people will get the worm.